Kilbourne Air Interactive

Feedback Comments for Kilbourne Heating & Air conditioning

2007-11-12T23:10:00Z

This is where our customers leave their feedback after we have served them with our products or services. It gives the opportunity for new customers to review what people are experiencing with Kilbourne Heating & Air conditioning Company. It also gives us a chance to see where improvements are needed so we can continuosly improve our companies Customer Satisfaction Rating. Please leave us the feedback on your experience by filling out the information.

Which Brand or product is right for me?

2007-11-12T23:04:00Z

Hello I am Mike the Sales Manager at Kilbourne Heating & Air conditioning and with so many brands and products available it is sometimes hard to decide which is the right one for your particular needs. Here you can ask questions openly to our experienced sales and service managers. Feel free to ask your questions, we are here to help.

FPL Rebate Questions

2007-11-12T23:01:00Z

To ask us the rebate amount for a particular system click on ADD COMMENT Below and fill out the information. You can also look at the chart on the following link FPL Rebate info

Why do I need Extended Warranty Protection?

2007-11-12T22:58:00Z

Parts and labor costs continue to go up. One service call to replace a minor part can easily cost $100.00 or more.

Do I need a new heating and air conditioning system in order to purchase extended warranty protection?
No! Along with extended warranties designed for new systems,
A Cool World Air offers extended warranties for existing systems one (1) year and older.

What do these plans cover?
Labor & parts for products which fall under normal wear. It does not cover normal maintenance.

Could there be any charge for service?
Yes. The extended warranties offered do not cover maintenance or damage due to external causes.

How do I pay for this protection?
At the time of purchase. This is a one-time charge for the life of the coverage. There are no hidden costs

Looking at the Big Picture

2007-11-12T22:56:00Z

When one component of your system breaks down unexpectedly, it's easy to just focus on repairing or replacing that component. But each part of your system works with the others to boost efficiency and reliability, so it helps to keep the big picture in mind.

Replacing your old Air conditioners with a new higher-efficiency model but leaving your old mechanical thermostat in place, for example, won't allow you to enjoy all the efficiency advantages the furnace has to offer. Likewise, if you install a new furnace but don't get a humidifier, the air may seem cooler, forcing you to operate your new system at a higher temperature to be comfortable. Plus, you can often save on installation costs if you have several components of your system (for example, a furnace and air conditioner) replaced at the same time

Can I troubleshoot before calling a Contractor?

2007-11-12T22:53:00Z

The answer is "Yes". Here are some simple procedures you can perform before going to the expense of a service call:

Check disconnect switches (indoor and outdoor if you have a split system). Make sure that circuit breakers are ON or that fuses have not blown.
Check for sufficient airflow. Make sure air filters are clean and that supply-air and return-air grilles are open and unobstructed.
Check the settings on your thermostat. If you want cooling, make sure the temperature control selector is set below room temperature and the SYSTEM switch is on the COOL or AUTO position. If you want heat, make sure the temperature control selector is set above room temperature and the SYSTEM switch is at HEAT or AUTO. The FAN switch should be set at AUTO.